Refund policy

At Velora Store, we want our customers to receive the correct product in good condition.
1. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your parcel.
We recommend making an unboxing video when opening your parcel, as it may help us verify and resolve the issue quickly.
After reviewing the issue, we may offer a replacement, exchange, or refund where appropriate.
2. Return Conditions
To be eligible for a return, the product should:
Be unused and in its original condition
Include original packaging, tags, and accessories
Not be damaged due to misuse by the customer
3. Change of Mind
Returns for change of mind are generally not accepted unless specifically stated on the product page.
4. Sale Items
Sale or discounted items are still eligible for assistance if they arrive damaged, defective, or different from the product ordered.
5. Refunds
If a refund is approved, we will arrange the refund through an available method agreed with the customer.
Refund processing time may vary depending on the payment or refund method.
6. Return Shipping
If the product is damaged, defective, or incorrect due to our error, we will guide you regarding the return or replacement process.
If a return is requested for another reason and is accepted by us, return delivery charges may apply.
Nothing in this policy limits any rights you may have under applicable law.
Contact Us
WhatsApp: 0329-9565896
Email: thevelorastore.pk@gmail.com
Website: myvelorapk.com