Shipping policy

We deliver across Pakistan with Cash on Delivery (COD) available.
1. Delivery Areas
We deliver to cities and towns across Pakistan.
2. Free Shipping
We offer FREE shipping across Pakistan on all orders.
There is no minimum order value required for free delivery.
3. Processing Time
Orders are normally processed within 24 hours.
Our team may contact you by phone or WhatsApp to confirm your order before dispatch.
4. Delivery Time
Standard Delivery: 3–5 business days
Remote Areas: 5–7 business days
Delivery times may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances beyond our control.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through SMS or WhatsApp.
6. Failed Delivery
Please make sure that your phone number and delivery address are correct and that someone is available to receive the parcel.
If delivery cannot be completed after the courier's delivery attempts, the parcel may be returned to us. A redelivery charge may apply if the order needs to be shipped again.
7. Damaged or Incorrect Parcels
If your product arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of receiving the parcel.
We recommend making an unboxing video when opening your parcel, as it may help us resolve any delivery or product issue quickly.
Contact Us
WhatsApp: 0329-9565896
Email: thevelorastore.pk@gmail.com
Website: myvelorapk.com
For any shipping-related questions, please contact our support team using the details above.