Terms of service

Welcome to Velora Store

By using myvelorapk.com or placing an order through our store, you agree to these Terms of Service.
1. Store Use
You may use our website only for lawful purposes.
You must not misuse the website, attempt unauthorized access, interfere with its operation, or use it for fraudulent activities.
2. Products
We try to display product images, descriptions, specifications, and prices as accurately as possible.
However, slight differences in color or appearance may occur because of lighting, photography, screen settings, or product batches.
3. Prices
All prices displayed on our website are in Pakistani Rupees unless otherwise stated.
We may change prices, discounts, or promotions at any time.
4. Orders
Submitting an order does not always guarantee acceptance.
We may contact you by phone or WhatsApp to confirm your order before dispatch.
We reserve the right to cancel or refuse an order in cases involving incorrect information, suspected fraud, product unavailability, pricing errors, or other reasonable circumstances.
5. Cash on Delivery
Cash on Delivery may be available for eligible orders in Pakistan.
Customers should provide accurate contact and delivery information and remain available to receive their parcel.
6. Shipping
We offer free delivery across Pakistan on all orders.
Standard delivery usually takes 3–5 business days, while delivery to remote areas may take 5–7 business days.
Delivery times may vary because of courier operations, weather, public holidays, strikes, or circumstances beyond our control.
Please see our Shipping Policy for complete details.
7. Returns and Refunds
Returns, replacements, and refunds are handled according to our Return & Refund Policy.
8. Intellectual Property
The Velora Store name, website content, product descriptions, graphics, logos, images, and other original content may not be copied, reproduced, or used commercially without permission, except where the content belongs to another lawful owner.
9. Third-Party Services
Our website may use services provided by Shopify, delivery companies, social media platforms, advertising providers, or other third parties.
We are not responsible for the independent actions, policies, or websites of third-party providers.
10. Limitation of Liability
To the extent permitted by applicable law, Velora Store will not be responsible for indirect or unexpected losses arising from the use of our website or products.
Nothing in these Terms excludes rights or protections that cannot legally be excluded.
11. Changes to These Terms
We may update these Terms of Service when necessary. Updated terms will be published on our website.
Contact Us
WhatsApp: 0329-9565896
Email: thevelorastore.pk@gmail.com
Website: myvelorapk.com